Problem Solving › Customer Success
Due clienti chiave, due roadmap incompatibili · Customer Success · Beginner
Your two biggest clients, together 40% of revenue, demand opposite product evolutions: the first, a structured group, insists on more controls, hierarchical approvals and audit trails, making renewal conditional on a written roadmap in that direction; the second, growing fast, threatens to switch to a more agile competitor if the product gets weighed down with bureaucracy, and demands radical simplification. The development team can sustain only one main direction. Both want written commitments by quarter-end, and both have good alternatives on the market. How do you escape the vise?
I tuoi due clienti più grandi, insieme il 40% dei ricavi, ti chiedono evoluzioni opposte del prodotto: il primo, un gruppo strutturato, pretende più controlli, approvazioni gerarchiche e audit trail, e condiziona il rinnovo a una roadmap scritta in questa direzione; il secondo, in crescita rapida, minaccia di passare a un concorrente più agile se il prodotto si appesantisce di burocrazia, e chiede semplificazione radicale. Il team di sviluppo può sostenere una sola direzione principale. Entrambi vogliono impegni scritti entro fine trimestre, ed entrambi hanno buone alternative sul mercato. Come esci dalla morsa?
Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.
It is a expert-level Customer Success case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.
No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.
Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.
Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Customer Success. The expert difficulty makes it an accessible starting point.
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