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Chatbot

A chatbot is software designed to converse with users in natural language, via text or voice. The category spans from old rule-based bots following predefined paths to modern LLM-based assistants capable of open, contextual conversation.

Definition

For companies, the modern chatbot is often the first AI project: customer support, smart FAQs, internal employee assistance. Success factors: grounding it in company sources, defining clear guardrails, and always providing human escalation.

Related terms

• LLM (Large Language Model)
• AI Agent
• Grounding
• Guardrails
• NLP (Natural Language Processing)

More in AI Fundamentals

• LLM (Large Language Model)
• Token
• Context Window
• Temperature
• AI Hallucination
• Fine-tuning
• RAG (Retrieval Augmented Generation)
• Embedding

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