Problem Solving › Consulting

Unhappy client mid-project

Cliente insoddisfatto a metà progetto · Consulting · Beginner

The case

You lead a 90,000 euro reorganization project. At the midpoint (week 6 of 12) the client sponsor writes that they 'see no concrete results' and threatens to freeze the second payment tranche. The team has worked hard but on low-visibility back-office analysis. The steering committee is in 5 days. How do you rebuild the sponsor's trust and get the project back on track without discounting the value already produced?

Guidi un progetto di riorganizzazione da 90.000 euro. A metà percorso (settimana 6 su 12) lo sponsor cliente ti scrive che 'non vede risultati concreti' e minaccia di bloccare la seconda tranche di pagamento. Il team ha lavorato molto ma su analisi di back-office poco visibili. Lo steering committee è tra 5 giorni. Come recuperi la fiducia dello sponsor e riporti il progetto in carreggiata senza svendere il valore già prodotto?

Read the case, write how you would solve it — in free text, no prompt required — and Grace's AI judges whether your solution actually works: solved or not solved, with a 0-100 score and coaching feedback that points at what is still uncovered without revealing the answer. Your first 5 evaluations each day are free.

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Frequently asked questions

What is the "Unhappy client mid-project" problem-solving case on Grace?

It is a beginner-level Consulting case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works — or what is still uncovered.

Is there one correct answer to "Unhappy client mid-project"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

How is my solution evaluated?

Grace's AI checks four things: whether you address the core problem (not just the symptoms), whether your plan is feasible within the constraints of the case, whether you consider risks and consequences, and whether you avoid the typical mistakes. You get a solved/not-solved verdict, a 0-100 score and coaching feedback.

Who is this case for?

Anyone who wants to train structured problem solving: managers, professionals and candidates preparing for case interviews in Consulting. The beginner difficulty makes it an accessible starting point.

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