Problem Solving › Consulting
Scope creep silenzioso · Consulting · Beginner
On a fixed-price project (60,000 euro), the client contact keeps adding 'small requests' by email: an extra analysis, two more workshops, an additional report. No single request seems significant, but your team has already burned 30% of margin and you're halfway through. The relationship is good and you don't want to spoil it. How do you handle scope creep without making the client look like a chiseler and without giving away days?
Su un progetto a corpo (fixed price, 60.000 euro), il referente del cliente continua ad aggiungere 'piccole richieste' via email: un'analisi extra, due workshop in più, un report aggiuntivo. Nessuna singola richiesta sembra rilevante, ma il tuo team ha già bruciato il 30% di margine e siamo a metà. Il rapporto è buono e non vuoi rovinarlo. Come gestisci lo scope creep senza far passare il cliente per approfittatore e senza regalare giornate?
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