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Workflow AI
An AI workflow is a structured sequence of tasks and processes in which one or more AI models play specific roles, integrating with existing systems and with human intervention at critical points. Unlike direct chatbot use, an AI workflow is designed to automate repeatable processes at enterprise scale.
A typical AI workflow might include: automatic trigger, key information extraction via LLM, FAQ search via RAG, draft response generation, human review for complex cases, and automatic or assisted sending.
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