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The new product salespeople won't sell

Il prodotto nuovo che i venditori non vendono · Sales · Beginner

The case

Six months ago the company launched a new subscription service, strategic for the future. Results: almost zero sales. Salespeople keep selling the legacy product they know, with higher immediate commissions; about the new one they say 'clients don't ask for it'. Management is disappointed with the launch. What's the problem and how do you fix it?

Sei mesi fa l'azienda ha lanciato un nuovo servizio in abbonamento, strategico per il futuro. I risultati: quasi zero vendite. I commerciali continuano a vendere il prodotto storico che conoscono, con provvigioni immediate più alte; del nuovo dicono che 'i clienti non lo chiedono'. La direzione è delusa dal lancio. Qual è il problema e come lo risolvi?

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Frequently asked questions

What is the "The new product salespeople won't sell" problem-solving case on Grace?

It is a beginner-level Sales case based on a real workplace situation. You read the problem, write how you would solve it in free text, and Grace's AI judges whether your solution actually works, and tells you what is still uncovered.

How much XP is this case worth?

Solving a beginner case earns up to 80 XP on the first successful solution. Failed attempts and repeat solutions earn much less: the reward is for cracking it.

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You get 5 free evaluations every day, shared with training scenarios, no credit card required. Beyond that, evaluations cost 1 credit each.

Is there one correct answer to "The new product salespeople won't sell"?

No. Grace judges the substance of your reasoning, not similarity to a script. Different approaches pass, as long as they genuinely solve the problem within the constraints described in the case.

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